Frequently Asked Questions

Customer Service
At 2NDS WORLD, we are dedicated to providing an exceptional level of customer service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative.

  1. What is a factory 2ND?
  2. What brands do you sell?
  3. What Products do you sell?
  4. How quickly can you deliver?
  5. What areas do you deliver to?
  6. Do you take away old appliances ?
  7. Do you Install?
  8. Do all your products come with a warranty?
  9. Do you offer extended warranty?
  10. Do you offer a rental option?
  11. Do you have interest free finance?
  12. What methods of payment are acceptable?

1. What is a factory 2ND?

We carry a different variety of product categories which include Factory 2NDS, Carton Damaged, New Run Outs, Factory Refurbished and Supa Buy appliances. They may have a tiny “ding”, or a torn carton, or it may be a brand New Run Out appliance that the manufacturers want to clear. We purchase directly from the manufacturer which lets us pass the HUGE SAVINGS onto you.

2NDS WORLD FACTORY 2NDappliances are products in perfect working order. They may have a cosmetic blemish or a tiny “ding” incurred during transit, or may have been a showroom display model. All 2NDS WORLD Factory 2ND appliances are purchased directly from the manufacturer.
All with a manufacturers warranty

2NDS WORLD CARTON DAMAGEDappliances are products in perfect working order. The box or carton may have been torn or marked during transit. All 2NDS WORLD Carton Damaged appliances are purchased directly from the manufacturer.
All with a manufacturers warranty.

2NDS WORLDNEW RUN OUT appliances are brand new superceded or end of line models. 2NDS WORLD purchase these items at a lower price directly from the manufacturers and pass the savings on to their customers.
All with a manufacturers warranty.

2NDS WORLD FACTORY REFURBISHED appliances are products in perfect working order. They may have been a demonstration model or a factory reworked product. All 2NDS WORLD Factory Refurbished appliances are purchased directly from the manufacturer.
All with a manufacturers warranty.

2NDS WORLD also offer the latest up to date Supa Buy products directly from manufacturers at highly competitive prices. If we haven’t got the product you are after in a Factory 2ND we can offer you a brand new item at the lowest price.
All with a manufacturers warranty.

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2. What brands do you sell?

You can find all the brands we stock on our Brands page

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3. What Products do you sell?

You can find all the products we stock on our Products page.

You can view our Hot Deals, Clearance Bin and current catalogue (link to Current Catalogue page)  for even more current products that will bring you huge savings.

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4. How quickly can you deliver?

Usually we can deliver to you within 24-48 hours (Subject to availability of stock)

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5. What areas do you deliver to?

We deliver to Sydney Metropolitan areas (We can deliver to other areas by inquiry. For further delivery enquiries please contact your nearest 2NDS WORLD store.

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6. Do you take away old appliances ?

We are happy to take away your old appliances if needed.

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7. Do you Install?

We do offer an installation service, on products including Washing Machines, Dishwashers, Ovens, Cooktops, and most other items. We are happy to arrange installation if you require it. For further installation enquiries please contact your nearest 2NDS WORLD store.

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8. Do all your products come with a warranty?

Yes we do. All 2NDS WORLD appliances do come with a manufacturers warranty.

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9. Do you offer extended warranty?

Yes we do. We can offer you up to 5 years extended warranty with Total guard.

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10. Do you offer a rental option?

Yes we do. We offer a product rental service through In rent*

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11. Do you have interest free finance?

We offer a variety of finance options including interest free (Special conditions apply, subject to approval*)

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12. What methods of payment are acceptable?

We accept Cash, Cheque, Visa, Master card, American Express*, Diners Club* (*Conditions apply, subject to approval)

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