What is the process of buying from 2ndsworld.com.au?
Do I need to setup an account?
How can I pay for my product?
Do all 2nds World products have a warranty?
Do you sell Panasonic Factory 2nds?
Can I buy online and pickup at my local store?
Do you deliver Interstate?
How much is delivery?
What happens if my Product is faulty?
Do you connect white goods?
I won't be home, can the delivery be left at my door?
Do I need to show ID?
Can I speak to someone at 2ndsworld.com.au?
I'm ordering a Side-By-Side Fridge, will it fit through my door?
What are the Terms & Conditions for Promotion & Redemption Offers?
How do I subscribe to your newsletter?
Do you offer special pricing for Real Estate Agents and Developers purchasing large quantities?
Is your site safe and secure?
What is the process of buying from 2ndsworld.com.au?
Ordering Online. Easy as 1-2-3
- Select a product(s) and add it to your Shopping Cart
- Go to the checkout with your order. It will show your shipping cost and give you an opportunity to review/edit your order.
- Once your payment has been accepted, you will receive a Confirmation Email and a our Customer Service Team will contact you organise a convenient delivery date. It’s as simple as that.
(Note: orders placed on weekends or public holidays will be processed the next business day.)
Do I need to setup an account?
By setting up an account you will have a record of all your 2nds World Online transactions, plus the ability to pre-fill all your billing & shipping details. Your online account can be setup once you are in the final stage of the checkout. We recommend an online account for all our frequent online shoppers.
If you are in a rush, you can complete your sale quickly by just entering your email address at the final stage of the checkout. This allows you to by-pass the account setup process & fly through our online checkout.
We accept MasterCard, VISA, AMEX. Upon payment you will receive your Tax Invoice via email. AMEX attracts a 3% surcharge.
Do all 2nds World Online products have warranty?
All products purchased at 2nds World Online come with a manufacturer’s warranty. Please ask your sales person to outline the warranty periods of each category as they may vary.
Your 2nds World Online Tax Invoice will serve as proof of purchase for any warranty claim. Warranty claims should be taken up directly with the manufacturer, for a list of manufacturer contact details click here.
Extended warranties can also be purchased through 2ndsworld.com.au. Please see Extended Warranty Page for details.
Do you sell Panasonic Factory 2nds?
Yes. Panasonic Factory 2nds are of high manufacturing quality & represent great value for money. Please note stock is strictly limited, & once an item sells out we can not guarantee stock availability.
Do they have a warranty? Panasonic Factory 2nds come with a 12 month manufacturer's warranty. We also offer a 3 Year Extended Warranty plan for total peace of mind.
Can i view the product to check for damage? These products are stored in 'non-customer focused' warehouses. The product is packaged in all the manufacturers original packaging & sealed. Due to this, unfortunately we can not view what the cosmetic damage is, nor does the manufacturer notate the exact blemish or level of refurbish with the product.
Having said this however, Panasonic Factory 2nds are of very high quality & to date we haven’t encountered any units with screen damage or dead pixels. For added Quality Control all screens are inspected by our warehouse personnel prior to shipping.
What is a Factory 2nd? The appliance is in perfect working order, it may have a cosmetic blemish, be factory reworked, an ex display model, or just have a 'tiny ding' incurred during transit.
It is a condition of sale that the buyer must be aware that from time to time these may exist. Returns based on marks/scratches/dents or imperfections will not be accepted. No refunds, credits or replacements are offered if you have changed your mind about the ordered products or make an incorrect choice.
Can I buy online and pickup at my local store?
YES - why not bring your mates ute down to your local store to save a few extra dollars! *Cremorne or Auburn stores only.
1) Simply purchase as normal through the website
2) In the 'Delivery Comments' box write the store that you'd like to pick your order up from
3) Our Customer Service Team will ring you back to confirm and also to refund the delivery fee back onto your credit card
4) You can pick your goods up from either our Cremorne or Auburn store.
5) You will be required to show valid Photo ID & the Credit Card that was used for the purchase. For security reasons if you can not show both these, we are unable to release the goods.
Yes -if you order through the website we can ship to any location in Australia.
Please note that we are currently subsidising all interstate deliveries in order to provide the best service possible for our customers.
How much is delivery?
To Find Your Delivery Cost:
1) Click on the product within our website, & look for the icon of the delivery truck –click it, & enter your postcode for a quick quote.
2) Add your item(s) to your shopping cart, & then enter the Check Out –once you enter your postcode you will get an exact delivery cost.
What happens if my Product is faulty?
It sounds obvious, but please first check that your product is correctly plugged in and connected. Also, read the installation instructions included in the manual.
A product is considered faulty if it does not work when first taken from its packaging or it shows signs of failure. If your product is faulty please contact our Customer Service Team.
Yes –if you are in the Sydney Metro area. There is an additional charge and this is determined during the checkout process. Connection will be carried out using existing electricity, gas, water fittings only. The price charged by 2ndsWorld.com.au does not include any modifications or additional carpentry, these are additional charges and will be be quoted by the installer. Please read the Delivery page for further information.
I won't be home, can the delivery be left at my door?
Unfortunately no. All deliveries need to be signed for and photo ID produced to prove your identity. If you will not be home for your scheduled delivery please ring our Customer Service Team .
Yes. For security reasons all deliveries require a valid Australian photo ID to be presented. Please note that if you do not present a valid photo ID, or the name on your 2nds World Invoice does not match your ID our drivers will not release the goods, and you will be charged for re-delivery.
Can I speak to someone at 2ndsworld.com.au?
Our Customer Service Team can be contacted via the ‘Contact Us’ page of the website. If you would like to speak to your closest store please find their details on the Find A Store page.
Im ordering a Side-By-Side Fridge, will it fit through my door?
When ordering a large appliance it is the customers responsibility to measure the door width along with the space its going into. These simple steps will ensure a smooth delivery & that your product will fit in your allocated space.
What are the Terms & Conditions for Promotion & Redemption Offers?
2nds World Online makes all efforts to ensure all promotion information on our website is correct. 2nds World Online takes no responsibility for any incorrect information that may be published on our website. It is the customers responsibility to check with the manufacturer to ensure that promotion information is correct and current when purchasing any appliance. Redemption offers are through the manufacturer and may have a postage/handling charge involved –please read the manufacturers T&C for further details.
Please note that Factory 2nds & Factory Refurbished products are often excluded from these offers -please contact the manufacturer to confirm eligibility.
Do you offer special pricing for Real Estate Agents and Developers purchasing large quantities?
2nds World is now able to fully service the commercial requirements of Real Estate Agents, Strata Bodies, Property Developers, Builders and Businesses. Our Commercial Direct division now expands the buying power of 2nds World into the commercial market.
We do all the running around to ensure you receive the best price, the latest appliances & the best installation service. Click here for Commercial Enquiries
How do I subscribe to your newsletter?
You can be kept up to date with special offers, forthcoming sales, latest discount shipments, special manufacturer’s offers and more, by requesting ‘customer only' email alerts. Just click on “Subscribe to Newsletter” button, found on the left hand side of our Home Page.
Should you ever want to stop receiving news from us, simply click on the ‘Unsubscribe’ button, found on all emails.
2nds World Online systems and procedures ensure the highest standards of security are used to protect your personal information. Sensitive credit card payment details are never stored on our website or within our internal database system.
In addition, we use Secure Thawte SSL certificates with full 128-bit encryption authentication .This certificate gives you the confidence that you are sending your personal information securely, and to the right place.
2nds World Online uses I.P Address logging during the Check Out phase, and also works very closely with the major banks to combat online fraud.