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Apply online for UP TO 12 Months Interest Free!* No Deposit Required

Same Day Delivery Available - Sydney & Melbourne Metro Only

    

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FAQ

 

 

 

Returns Policy
How much is delivery?

Do I need to setup an account?
How can I pay for my product?
Do all 2nds World products have a warranty?
Do you sell Panasonic Factory 2nds?
Can I buy online and pickup at my local store?
Do you deliver Interstate?
What happens if my Product is faulty?
Are all deliveries insured?
Do you connect white goods?
I won't be home, can the delivery be left at my door?
Do I need to show ID?
Can I speak to someone at 2ndsworld.com.au?
I'm ordering a Side-By-Side Fridge, will it fit through my door?
What are the Terms & Conditions for Promotion & Redemption Offers?
How do I subscribe to your newsletter?
Do you offer special pricing for Real Estate Agents and Developers purchasing large quantities?
You have an amazing offer online -do you have unlimited stock?
Is your site safe and secure?

 

Returns Policy 

At 2nds World we want to ensure that your online shopping experience is quick & easy.

Supa Buy / New Run Out
If you receive an item that fails within the first 14 days, we will swap it free of charge and pickup any delivery charges incurred. If your product is faulty please contact our Customer Service Team to be issued with a Return Authorisation & details on where to send your item.

Factory 2nd / Carton Damaged / Factory Refurbished
If you receive an item that fails within the first 14 days, we will swap it free of charge if we are able to source a direct replacement and pickup any delivery charges incurred. We will refund all charges (including shipping and return delivery) if we are unable to source a direct replacement model. If your product is faulty please contact our Customer Service Team to check if we will replace or refund your purchase and to be issued with a Return Authorisation & details on where to send your item.

All products purchased at 2nds World Online come with a supplier warranty. Your 2nds World Online Tax Invoice will serve as proof of purchase for any warranty claim. Warranty claims should be taken up directly with the manufacturer (except for Samsung which has appointed the Sales Club for all Factory 2nd & Factory Refurbished products) , for a list of manufacturer contact details click here.

All our deliveries are inspected prior to shipping to ensure there is no damage to the product. The package is then security sealed, logged, & bar-coded for GPS tracking. All our deliveries are also fully insured against any damage. If your delivery arrives with any damage, please have the courier immediately note it on their paper work & call our Customer Service Team to arrange a replacement.

*Due to the nature of Factory 2nds & Factory Refurbished products, some items may have slight marks or imperfections. It is a condition of sale that the buyer must be aware that from time to time these may exist. Returns based on marks/scratches/dents or imperfections of Factory 2nd or Factory Refurbished products will not be accepted.
 

How much is delivery?

A Guide to Delivery Costs:
*All delivery costs are finalised within the checkout process, below prices are a guide only.
*Multiple items in the same transaction attract shipping discounts

Sydney Metro:
Small Items (EG: MP3 Players, DVD Players): $8
Large Items (EG: ovens, washers, fridges): $45
Oversized Items (EG: Side by Side Fridges): $65
Removal of old items - (EG: per item): $11 per item

Regional & Interstate:
Click on the product within our website, & look for the icon of the 2nds World delivery truck –click it, & enter your postcode for a quick quote.
Small Items are delivered via Australia Post Couriers
Large Items are delivered via Allied Express Couriers

A Guide to Installation Costs (Sydney Metro Only):
Ovens: $143
Dishwashers: $132
Dryers: $99 (inc wall mounting)
Double DishDrawers: $155
Air Conditioners: Please call our Customer Service Team
TVS, Home Entertainment Systems: Please call our Customer Service Team.

Fridges, Dryers, Washing Machines: FREE CONNECTION -included in our delivery cost, our drivers will unpack & connect the unit only (connection will be carried out using existing fittings only, does not include any cabinetry work, modifications or wall mounting).

For more about Delivery please read or Shipping & Delivery FAQ

Do I need to setup an account?

By setting up an account you will have a record of all your 2nds World Online transactions, plus the ability to pre-fill all your billing & shipping details. Your online account can be setup once you are in the final stage of the checkout. We recommend an online account for all our frequent online shoppers.

If you are in a rush, you can complete your sale quickly by just entering your email address at the final stage of the checkout. This allows you to by-pass the account setup process & fly through our online checkout.

How can I pay for my product?

We accept MasterCard, VISA, AMEX (3% surcharge). Upon payment you will receive your Sales Order via email confirming all your details. In some instances we are able to accept direct depost -contact us for details. At this point in time we do not offer any Finance Options for online sales.
 

 Do all 2nds World Online products have warranty?

All products purchased at 2nds World Online come with a manufacturer’s warranty. Please ask your sales person to outline the warranty periods of each category as they may vary.

Your 2nds World Online Tax Invoice will serve as proof of purchase for any warranty claim. Warranty claims should be taken up directly with the manufacturer, for a list of manufacturer contact details click here.

Extended warranties can also be purchased through 2ndsworld.com.au. Please see Extended Warranty Page for details.
 

 Do you sell Panasonic Factory 2nds?

Yes. Panasonic Factory 2nds are of high manufacturing quality & represent great value for money. Please note stock is strictly limited, & once an item sells out we can not guarantee stock availability.

Do they have a warranty? Panasonic Factory 2nds come with a 12 month manufacturer's warranty. We also offer a 3 Year Extended Warranty plan for total peace of mind.

Can i view the product to check for damage? These products are stored in 'non-customer focused' warehouses. The product is packaged in all the manufacturers original packaging & sealed. Due to this, unfortunately we can not view what the cosmetic damage is, nor does the manufacturer notate the exact blemish or level of refurbish with the product.

Having said this however, Panasonic Factory 2nds are of very high quality & to date we haven’t encountered any units with screen damage or dead pixels. For added Quality Control all screens are inspected by our warehouse personnel prior to shipping.

What is a Factory 2nd? The appliance is in perfect working order, it may have a cosmetic blemish, be factory reworked, an ex display model, or just have a 'tiny ding' incurred during transit.

It is a condition of sale that the buyer must be aware that from time to time these may exist. Returns based on marks/scratches/dents or imperfections will not be accepted. No refunds, credits or replacements are offered if you have changed your mind about the ordered products or make an incorrect choice.

Can I buy online and pickup at my local store?
 

YES - why not bring your mates ute down to your local store to save a few extra dollars!

1) Simply purchase as normal through the website.

2) In the Delivery Options you can select the store you would like to pick your goods up from (free of charge).

3) Your order will be processed (during business hours), & you will receive a call from our Online Team to confirm your order details. *Please note, you may also be asked a few quick questions, or be sent an email to confirm your online identity.

4) You will be emailed a Sales Order, which will need to be printed out & presented at the store when you pick your goods up.

5) You will need to show Photo ID & also the Credit Card used in the transaction when picking up your goods. *If you will not be the person picking up the goods please inform our Customer Service Team when they call you.

6) Your Tax Invoice will be issued by the store once you pick up the goods.

*We do our absolute best to ensure stock is always available in all stores, however due to circumstances beyond our control we may need to order stock in. All sales are subject to stock availability, & you will be advised immediately by our Online Customer Care Team if there are any stock delays affecting your selection.
 

Do you deliver Interstate?

Yes -if you order through the website we can ship to any location in Australia. We are currently subsidising all interstate deliveries in order to provide the best service possible for our customers.
 
Deliveries will be made between Monday to Friday during business hours (9am to 5pm) excluding Public Holidays. Our Customer Service Team will call you to advise an approximate delivery date, you will then receive a courtesy phone call from your local delivery agent prior to delivery to arrange a convenient date & time.

Please Note: For deliveries outside of the Sydney Metro area our couriers do not offer installation or 'take way old' services. In addition due to recent Insurance and OH&S requirements they will deliver items to your front doorstep only, and are not permitted enter a customers house.

For more about Delivery please read or Shipping & Delivery FAQ
  

What happens if my Product is faulty?

It sounds obvious, but please first check that your product is correctly plugged in and connected. Also, read the installation instructions included in the manual.

A product is considered faulty if it does not work when first taken from its packaging or it shows signs of failure. If your product is faulty please contact our Customer Service Team.
 

Are all deliveries insured?

Yes. Firstly all our deliveries are inspected prior to shipping to ensure there is no damage to the product. The package is then security sealed, logged, & bar-coded for GPS tracking. All our deliveries are also fully insured against any damage.

If your delivery arrives with any damage, please have the courier immediately note it on their paper work & call our Customer Service Team to arrange a replacement.

 

Do you connect white goods?

Yes –if you are in the Sydney Metro area. There is an additional charge and this is determined during the checkout process. Connection will be carried out using existing electricity, gas, water fittings only. The price charged by 2ndsWorld.com.au does not include any modifications or additional carpentry, these are additional charges and will be be quoted by the installer. Please read the Delivery page for further information.


I won't be home, can the delivery be left at my door?

Unfortunately no. All deliveries need to be signed for and photo ID produced to prove your identity. If you will not be home for your scheduled delivery please ring our Customer Service Team .
 

Do I need to show ID?

Yes. For security reasons all deliveries require a valid Australian photo ID to be presented. Please note that if you do not present a valid photo ID, or the name on your 2nds World Invoice does not match your ID our drivers will not release the goods, and you will be charged for re-delivery.
 

Can I speak to someone at 2ndsworld.com.au? 

Our Customer Service Team can be contacted via the ‘Contact Us’ page of the website. If you would like to speak to your closest store please find their details on the Find A Store page.
 

Im ordering a Side-By-Side Fridge, will it fit through my door?

When ordering a large appliance it is the customers responsibility to measure the door width along with the space its going into. These simple steps will ensure a smooth delivery & that your product will fit in your allocated space.
 

What are the Terms & Conditions for Promotion & Redemption Offers?

 2nds World Online makes all efforts to ensure all promotion information on our website is correct. 2nds World Online takes no responsibility for any incorrect information that may be published on our website. It is the customers responsibility to check with the manufacturer to ensure that promotion information is correct and current when purchasing any appliance. Redemption offers are through the manufacturer and may have a postage/handling charge involved –please read the manufacturers T&C for further details.

Please note that Factory 2nds & Factory Refurbished products are often excluded from these offers -please contact the manufacturer to confirm eligibility.
 

Do you offer special pricing for Real Estate Agents and Developers purchasing large quantities? 

2nds World is now able to fully service the commercial requirements of Real Estate Agents, Strata Bodies, Property Developers, Builders and Businesses.  Our Commercial Direct division now expands the buying power of 2nds World into the commercial market.

We do all the running around to ensure you receive the best price, the latest appliances & the best installation service. Click here for Commercial Enquiries

 

How do I subscribe to your newsletter?

You can be kept up to date with special offers, forthcoming sales, latest discount shipments, special manufacturer’s offers and more, by requesting ‘customer only' email alerts. Just click on “Subscribe to Newsletter” button, found on the left hand side of our Home Page.

Should you ever want to stop receiving news from us, simply click on the ‘Unsubscribe’ button, found on all emails.
 

You have an amazing offer online -do you have unlimited stock?

Unfortunately not. All sales are subject to stock availability. 2nds World Online makes all efforts to ensure all stock quantities on our website are correct, however we accept no liability if the item ordered is unable to be supplied. If we are unable to supply a particular item, we will notify you as soon as possible using through the contact details you have supplied us.
 

Is your site safe and secure?

 2nds World Online systems and procedures ensure the highest standards of security are used to protect your personal information. Sensitive credit card payment details are never stored on our website or within our internal database system.

In addition, we use Secure Thawte SSL certificates with full 128-bit encryption authentication .This certificate gives you the confidence that you are sending your personal information securely, and to the right place.2nds World Online uses I.P Address logging during the Check Out phase, and also works very closely with the major banks to combat online fraud.

For more information about Website Security please read our Secure Shopping FAQ

 

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