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Secure Shopping

2nds World Online takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security is used to protect your personal information.

We use eWays secure payment gateway to encrypt your credit card details. Sensitive credit card payment details are never stored on our website or within our internal database system.

2nds World Online uses I.P Address logging during the Check Out phase, and also works very closely with the major banks to combat online fraud.

confirming your online identity

All deliveries need to be signed for and photo ID produced to prove your identity. If you will not be home for your scheduled delivery please ring our Customer Service Team .

Please note that you may also be called by our Customer Service Team to confirm your online identity. This is a very simple and quick process that is undertaken in accordance with our Privacy Policy.

How to access and amend personal information

We aim to ensure that your personal information is accurate, up to date and complete. Amendment of your personal information will be conducted upon written request from you, or self managed via the ‘My Account’ section on our website.

Unsubscribing from 2ndsworld.com.au email marketing

Every e-mail marketing campaign we create has an unsubscribe option at the bottom of the e-mail clearly visible. If you no longer want to receive email communications from 2ndsworld.com.au simply unsubscribe by following the link at the bottom of our email communications. Users will be removed from our mailing list once the unsubscribe option is selected.

Complaint lodgement and resolution

2nds World Online is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged via our ‘Contact Us’ page.

If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au.