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Terms & Conditions

Sales / Catalogues / Advertising

All products advertised are limited and available only while stocks last.

We reserve the right to limit purchases to normal retail quantities. Accessories in some illustrations may not be included. Variations may occur from store to store. Whilst due care has been taken in the preparation of this advertisement no responsibility will be taken for errors and omissions.

All items in this advertisement are advertised in good faith to be available at time of sale. However, some unforeseen manufacturing, delivery problems or unexpected demand may result in short supply of some items. No responsibility will be taken for items not available due to circumstances beyond our control.



Please click here for all installation requirements and conditions. These conditions are in addition to the terms and conditions outlined in this document.



Please click here for all delivery requirements and conditions. These conditions are in addition to the terms and conditions outlined in this document.

Returns and Cancellation Policy

You can cancel your order for a full refund anytime prior to delivery/pickup. Once delivered, only unopened & unused items can be returned for a full refund within 14 days.

Returns of used items will be assesed on a case by case basis. Used products need to go back to the supplier's factory for cleaning and testing and therefor will attract a restocking fee of at least 20%, please contact us for a more detailed assessment should you have changed your mind and already used your product.

Please keep in mind that you will have to cover the return delivery or return the product yourself should you change your mind.

Due to the nature of Factory 2nds some items in the categories of (Factory 2nd, Factory Refurbished) may have slight marks or imperfections. It is a condition of sale that the buyer must be aware that from time to time these may exist. Returns based on marks/scratches/dents or imperfections will not be accepted unless the actual item conditions does not match the condition report provided by us.

Proving your identity

For security reasons all deliveries require a valid Australian photo ID to be presented. Please note that if you do not present a valid photo ID, or the name on your 2nds World Invoice does not match your ID our drivers will not release the goods, and we reserve the right to charge a re-delivery fee.

Occasionally additional information may be required to verify your payment method. We will use your payment method provided to charge and refund your credit card for a small amount (you will not be out of pocket) should this be required. This process allows us to confirm you are the card holder without requesting personal documents such as photo ID from you.


All 2ndsWorld.com.au products come with a manufacturers warranty which is clearly advertised next to the price of all products. It is the customers responsibility to understand these warranty terms and conditions prior to purchasing the product. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The ACL protects consumers by automatically giving them basic, guaranteed rights for goods they purchase (“Consumer Guarantees”) at no charge. For example, the ACL requires that, taking account of the nature of goods, the price, any representations made by the supplier or manufacturer and other relevant circumstances, the goods must be free of defects, do what they are meant to do, be safe, durable and acceptable in appearance and finish, be fit for any particular purpose that the consumer makes known and comply with any description given or any demonstration model used.

In the event of a breach of a Consumer Guarantee where there is a major failure of the goods, consumers are entitled to reject the goods and choose a replacement or refund and claim compensation for any reasonably foreseeable loss or damage suffered by consumers as a result of the failure. Where the failure does not amount to a major failure, consumers are entitled to have the supplier repair or replace the goods (at the supplier’s choice). Whether a specific failure breaches a Consumer Guarantee and a consumer is entitled to a remedy under the ACL will depend on the circumstances.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect in the circumstances, given factors including the cost and quality of the goods, the use made of the goods or any representation made by the supplier or manufacturer. Consumer Guarantees may continue even at the expiry of the Manufacturer’s warranty for the goods or this Back Up Plan. The exact amount of time that Consumer Guarantees last in the case of a specific purchase varies depending on the circumstances.

Consumers with a claim for breach of a Consumer Guarantee should contact the supplier of the goods at first instance. If You are unable to reach resolution with the supplier as to the remedy, You should seek independent advice and/or contact the ACCC or Your state/territory fair trading body.

Product Information

2nds World Online makes all efforts to ensure all prices and product information on our website are correct. 2nds World Online takes no responsibility for any incorrect information that may be published on our website, and has the right to refuse any order arising from a mistake. It is the customers responsibility to ensure that product information is correct when purchasing any new appliance.

Commercial / Business Purchase

Products sold are sold under the terms and conditions set out by the products manufacturer. Products sold to businesses do not have the same warranty as domestic customer warranties, in many cases the warranty is void if used in any commercial application. We make no warranty that goods acquired from us over this website will meet your requirements.

Australia only Website

We only sell and deliver within our service areas within Australia. These terms and conditions are governed by the laws in force in the State of New South Wales. You agree to submit to the exclusive jurisdiction of the Courts of that jurisdiction.

Our Liability

2nds World Online shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.

2nds World Online does not accept responsibility for any loss or damage however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor to accept any responsibility for any such loss arising out of the use of or reliance on information contained on or accessed through this website.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for breach of that condition or warranty to one or more of the following:

a) The replacement of the goods or the supply of equivalent goods, 
b) The repair of such goods,
c) The payment of the cost of replacing the goods or of acquiring equivalent goods. 

To the extent permitted by law our total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

The Customer shall indemnify 2nds World Online and keep us fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct of the customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.

To the extent permitted by law, 2nds World Online and customer agree that 2nds World Online will not be liable for products not being available for use, or for data or software which is lost, corrupted, deleted or altered. 2nds World Online shall not be liable to the customer for any incidental, indirect, special or consequential damages, loss of opportunity, loss of revenue, loss of profit or anticipated profit, loss of business, loss of contracts, loss of goodwill, loss arising out of business interruption, loss arising out of or in connection with pollution of contamination arising out of or in connection with the purchase, use or performance of Products or services, even if 2nds World Online has been advised of their possibility.
To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance or offer, invoice or other documents or information issued by 2nds World Online shall be subject to correction without any liability on the part of 2nds World Online.

Unfortunately no data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any e-mail which you transmit to us. Accordingly any information sent to us by email is transmitted at your own risk. Nevertheless, once we receive your e-mail, we will take reasonable steps to preserve the security of such information.

We reserve the right to cancel, at any time before delivery and for whatever reason, an order even if we had previously accepted it.

Intellectual Property Rights

The material contained on this website is protected by copyright. You must not by any means or in any form adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services obtained from any part of this website without our written permission

External Sites

2nds World Online makes no warranties and accepts no liability in relation to material contained on external sites. Links to external sites are meant for the convenience of website users and should not be construed as any endorsement, approval, recommendation or preference by 2nds World Online of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.


All prices are in $AUD and inclusive of GST. Please note that delivery is at an additional cost. Prices can change and our latest price is always displayed on our website and not any third party websites. 


All sales are subject to stock availability. 2nds World Online makes all efforts to ensure all stock quantities on our website are correct. We accept no liability if the item ordered is unable to be supplied. If we are unable to supply a particular item, we will notify you as soon as possible using through the contact details you have supplied us.

We will offer you a full refund should a product you have ordered be unavailable, not limited but including to stock count errors, damage or theft.


We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.  If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.  
If any of these terms and conditions are held to be invalid, unforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Privacy Policy 

2ndsWorld.com.au™ is committed to protecting and maintaining the privacy, accuracy and security of your personal information. 

Protecting Your Privacy

We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”). This is in addition to our existing obligations under the Privacy Act.

What personal information do we collect and hold?

In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect always includes your name, your residential address, email address, telephone/mobile numbers, credit card or debit card details and products and services we provide to you. If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised.

How do we use personal information?

The personal information we collect about you will be used solely for the purpose of processing your order and communicating with you about:

    • returns and exchange authorisations; 
    • emailing you tax invoices; 
    • delivery of the products you have purchased; 
    • dispatch and tracking information; 
    • providing you with the products and services you have asked for; 
    • administering your account; 
    • servicing our relationship with you. 

Disclosure of personal information

We may use or disclose your personal information to organisations outside 2nds World Online and its related companies for purposes relating to the management of your account with us. Such organisations include:

    • service providers who manage the services provided to you; 
    • mailing systems which organise delivery of the products you have purchased; 
    • maintenance and repair services; 
    • our professional advisers, accountants, lawyers, auditors. 

We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles.

If you do not wish to have your personal information used in this manner or for any other specific purpose, you can e-mail us accordingly.
We will preserve the content of any e-mail you send us if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by us for troubleshooting or maintenance purposes or if any form of email abuse is suspected.